Refund Policy

1. Overview

Coach Manuals is a digital subscription service. Access and credits are provided immediately on payment, so we operate the limited refund policy set out below. This policy forms part of our Terms of Service.

Please read it before subscribing. Where the law of your state or country gives you rights that cannot be waived, those rights apply in addition to this policy and nothing here limits them.

2. No Physical Goods

We do not sell or ship physical products. Everything the Service delivers — platform access, credits and generated materials — is digital, so there is nothing to return.

3. Automatic Renewal and Cancellation

Subscriptions renew automatically at the end of each billing period at the then-current price, until cancelled. You may cancel at any time. Cancellation takes effect at the end of the current billing period, and no further charges are made after that.

How to cancel

• Open Settings inside your account and cancel the subscription there, or
• email support@coachmanuals.com from your account address with the word "Cancel" and we will process it for you.

When you cancel:

• your plan stays active for the remainder of the period you have already paid for;
• you keep full access to features and to the manuals you have already generated during that period;
• you are not charged again; and
• no partial refund is issued for unused days in the current cycle.

This disclosure is provided in accordance with Florida law, including Fla. Stat. § 501.165, and comparable automatic-renewal statutes in other states.

4. Credits

Credits are allocated at the start of each billing cycle and are consumed when you generate content.

• Credits already used to generate content are non-refundable, whether or not you keep the output.
• Unused credits do not roll over to the next cycle and have no cash value.
• Credits are not property, are not transferable between accounts, and cannot be redeemed for money.
• If a generation fails because of a fault on our side, tell us and we will restore the credits consumed.

5. Monthly Plans

Monthly subscription fees are generally non-refundable once the billing period has begun. We may issue a refund in the circumstances described in Section 7.

6. Annual Plans

If you buy an annual subscription, you may request a full refund within 14 days of the initial purchase, provided you have used fewer than 30 credits in that time.

After 14 days, or once 30 or more credits have been used, the annual term is non-refundable for the remaining months. Cancellation still stops the next renewal, and access continues to the end of the paid year.

7. When We Do Issue Refunds

We will refund a charge where:

• you were charged in error because of a billing fault on our side;
• a duplicate charge was taken;
• you were charged after a valid cancellation took effect; or
• a significant technical failure prevented you from using the Service for a sustained period and we could not resolve it within a reasonable time.

Requests must reach us within 7 days of the charge in question (or within 14 days for the annual-plan window in Section 6). Requests made after that are not considered, except where a longer period is required by law.

We do not generally refund for change of mind, lack of use, failure to cancel before renewal, dissatisfaction with AI output that met the described functionality, or termination of your account for breach of our Terms of Service or Acceptable Use Policy.

8. How to Request a Refund

Email support@coachmanuals.com and include:

• the email address on the account;
• the date and amount of the charge; and
• a short description of the reason for the request.

We review requests and respond within 72 hours. Approved refunds are returned to the original payment method and typically appear within 5 to 10 business days, depending on your bank or card issuer. We may refund in credits instead of money where you agree.

9. Chargebacks

Please contact us before disputing a charge with your bank or card issuer. Most billing problems are resolved the same day.

If a chargeback is raised without first contacting us, we may suspend or close the account while the dispute is investigated, and we may submit our records of your account activity to the card network. Amounts properly owed remain payable.

10. Free Plans

A free plan involves no payment, so there is nothing to refund. If you upgrade from a free plan, this policy applies from the date of that upgrade.

11. Changes to This Policy

We may update this policy. Changes apply to charges made after the update takes effect, and we will revise the "Last updated" date above. Material changes are notified by email or an in-product notice.

12. Contact

For any billing question or refund request, email support@coachmanuals.com.