Terms of Service
The agreement between you and Coach Manuals for use of the platform. Please read it in full — it includes an arbitration agreement and limits our liability.
Effective September 2, 2026 · Last updated September 2, 2026
1. Agreement to These Terms
These Terms of Service (the "Terms") form a binding legal agreement between you and Coach Manuals ("Coach Manuals", "we", "us" or "our") and govern your access to and use of the Coach Manuals website, applications and services (together, the "Service").
By creating an account, clicking to accept, subscribing to a paid plan, or otherwise accessing or using the Service, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you must not access or use the Service.
The following documents are incorporated into and form part of these Terms: our Privacy Policy, Acceptable Use Policy, Refund Policy, Cookie Policy, Disclaimer, Copyright and DMCA Policy and, where you process client personal data through the Service, our Data Processing Addendum.
2. Who We Are and How to Reach Us
The Service is operated by Coach Manuals. Legal notices and questions about these Terms may be sent to contact@coachmanuals.com.
Coach Manuals is a software provider. We are not a fitness professional, medical provider, dietitian, or party to any agreement between you and the individuals you coach.
4. Accounts and Security
You must provide accurate and complete registration information and keep it up to date. You are responsible for all activity that occurs under your account.
You must keep your credentials confidential, must not share your account with anyone else, and must notify us promptly at support@coachmanuals.com if you suspect any unauthorised access.
We may refuse registration, reclaim usernames, or require you to change credentials where we reasonably believe it is necessary to protect the Service or other users.
5. Description of the Service
Coach Manuals provides tools that help fitness professionals generate personalised manuals, guides, habit trackers and related materials using artificial intelligence, manage client records and check-ins, and share generated material through links.
The Service is provided on a software-as-a-service basis. We may add, modify, suspend or discontinue features at any time. Where a change materially reduces the core functionality of a paid plan, we will give you reasonable notice and, at our discretion, a pro-rata credit or refund of prepaid amounts for the unused portion of your term.
We do not guarantee any specific level of availability. Scheduled maintenance, third-party outages and factors beyond our control may interrupt access.
6. Plans, Credits, Billing and Automatic Renewal
Plans and pricing. Current plans, prices and included credit allowances are shown on our pricing page. All amounts are stated in the currency displayed at checkout and are exclusive of taxes unless stated otherwise.
Credits. Paid and free plans include a monthly allowance of credits that is consumed when you generate content. Credits have no cash value, are not property, are not transferable between accounts, expire at the end of each billing cycle unless we state otherwise, and are not redeemable for money. Credits consumed by a completed generation are used, whether or not you keep the output.
Payment processing. Payments are processed by Stripe. We do not receive or store your full card details. You authorise us and our payment processor to charge your payment method for all amounts due, including applicable taxes.
Automatic renewal and how to cancel
Your subscription renews automatically. Unless you cancel before the end of the then-current billing period, your plan will automatically renew for a further period of the same length (monthly or annual, as applicable) and the payment method on file will be charged at the then-current rate for that plan. You may cancel at any time, effective at the end of the current billing period, from Settings inside your account, or by emailing support@coachmanuals.com. No further charges are made after cancellation takes effect.
This automatic-renewal disclosure is provided in accordance with Florida law, including Fla. Stat. § 501.165, and comparable automatic-renewal statutes in other states.
Price changes. We may change prices. We will give you at least 30 days notice before a price change affects your subscription, and the new price applies from your next renewal. If you do not accept the change, you may cancel before it takes effect.
Failed payments. If a payment fails, we may retry it, suspend your access, downgrade your plan, or terminate the subscription. You remain liable for amounts properly due.
Taxes. You are responsible for all sales, use, VAT, GST and similar taxes arising from your purchase, other than taxes based on our net income.
7. Refunds and Chargebacks
Refunds are governed by our Refund Policy, which forms part of these Terms. Except as required by law or as expressly stated in that policy, all fees are non-refundable and payment obligations are non-cancellable.
If you dispute a charge with your bank or card issuer instead of contacting us first, we may suspend or terminate your account while the dispute is resolved. We ask that you email us before initiating a chargeback so we can resolve the issue directly.
8. Your Content and the Licence You Grant Us
"Your Content" means everything you submit to or generate through the Service, including prompts, client records, notes, uploaded files, branding assets and the manuals and guides produced for you.
As between you and us, you retain all rights you have in Your Content. We claim no ownership of it.
You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, adapt and process Your Content solely to operate, secure, support and improve the Service, to provide it to you, and as instructed by you. This licence ends when Your Content is deleted, except for copies retained in routine backups for a limited period and any records we must keep by law.
You represent and warrant that you own or have all rights necessary to submit Your Content, and that Your Content and our permitted use of it do not infringe or violate the rights of any third party or any applicable law.
We do not use client data you submit to train publicly available foundation models. Content you submit is transmitted to our AI subprocessor solely to produce your output, as described in the Privacy Policy and Subprocessors list.
Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free licence to use it without restriction or obligation to you.
9. Client Data and Your Responsibilities
The Service is designed for you to enter information about the individuals you coach, which can include health-related information such as goals, injuries, dietary restrictions and progress measurements.
You are the controller. In relation to that client information you act as the data controller (or "business"), and we act as your processor (or "service provider"), processing it only on your documented instructions. Our respective obligations are set out in the Data Processing Addendum.
You are solely responsible for: obtaining any consent or other lawful basis required before entering another person data into the Service; providing your clients with any notice the law requires; honouring their rights requests; and ensuring you are permitted to share generated materials with them.
The Service is not designed, and must not be used, to create, receive, maintain or transmit protected health information subject to the health insurance portability and accountability act (HIPAA). We are not a covered entity or a business associate, and we will not enter into a business associate agreement. Do not upload clinical records, diagnoses, treatment notes, insurance information, government identifiers, or any special-category data you are not lawfully permitted to process.
You will not enter payment card numbers, passwords, financial account credentials, biometric identifiers, or precise geolocation data into free-text fields.
10. AI-Generated Content
The Service uses third-party artificial-intelligence models to generate content from the inputs you provide. Generated output is produced automatically, without human review by us.
AI output can be inaccurate, incomplete, outdated, biased or unsuitable for a particular individual, and may resemble output generated for other users. You are the professional in the loop. You must review, verify and, where necessary, correct every generated item before relying on it or providing it to any client. You accept full responsibility for the materials you distribute.
Your rights in generated output are subject to the terms of the underlying AI provider. Because AI models can produce similar output for similar prompts, we do not represent that generated output is unique, original, or protectable by copyright, and we do not warrant that it does not resemble material owned by others.
You must not present generated content as medical, nutritional, psychological or other regulated professional advice, and you must not remove or obscure any safety, disclaimer or attribution text we include in generated materials.
11. Our Intellectual Property
The Service, including its software, design, templates, prompts, text, graphics, logos and the Coach Manuals name and marks, is owned by us or our licensors and is protected by intellectual-property laws.
Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for your internal business purposes during your subscription term.
You must not: copy, modify, translate or create derivative works of the Service; reverse engineer, decompile or attempt to derive source code except to the extent that restriction is unenforceable by law; rent, lease, resell, sublicense or provide the Service as a service bureau to third parties; remove proprietary notices; use automated means to scrape or extract data; probe or bypass technical limits, rate limits or access controls; or use the Service to build a competing product or model.
Nothing in these Terms transfers ownership of the Service or grants any right to our trade marks.
12. Acceptable Use
Your use of the Service must comply with our Acceptable Use Policy, which is incorporated into these Terms. That policy prohibits, among other things, unlawful, harmful, deceptive, infringing and abusive uses, and misuse of the AI features.
We may investigate suspected violations and take any action we consider appropriate, including removing content, limiting features, suspending or terminating accounts, and cooperating with law enforcement.
13. Third-Party Services
The Service integrates third-party services, including AI, payment, email, storage, security and infrastructure providers. Their availability and behaviour are outside our control, and your use of them may be subject to their own terms.
We are not responsible for third-party services, websites or content that we do not control, and linking to or integrating with them is not an endorsement.
14. Copyright Complaints
We respond to notices of alleged copyright infringement in accordance with the Digital Millennium Copyright Act. Our notice-and-takedown procedure, counter-notice procedure and repeat-infringer policy are set out in our Copyright and DMCA Policy.
15. Privacy
Our Privacy Policy explains what personal data we collect, how we use it and the choices available to you. Our Cookie Policy explains our use of cookies and similar technologies.
16. Suspension and Termination
You may stop using the Service at any time and may cancel your subscription as described in Section 6.
We may suspend or terminate your access, with or without notice, if we reasonably believe that: you have breached these Terms or any incorporated policy; your use creates a security, legal or reputational risk; your payment is overdue; or we are required to do so by law.
Where practicable and lawful, we will give notice and an opportunity to cure a breach that is capable of being cured.
On termination: your licence to use the Service ends immediately; we may delete Your Content after a reasonable period; and any amounts owed become immediately due. You should export anything you wish to keep before your account closes.
Sections that by their nature should survive termination will survive, including Sections 9 through 13 and 18 through 26.
17. Disclaimer of Warranties
The service, including all AI-generated output, is provided "as is" and "as available", with all faults and without warranty of any kind. To the maximum extent permitted by law, we and our suppliers disclaim all warranties, express, implied or statutory, including the implied warranties of merchantability, fitness for a particular purpose, title, accuracy and non-infringement, and any warranties arising from course of dealing or usage of trade.
We do not warrant that the service will be uninterrupted, secure, error-free or free of harmful components, that defects will be corrected, that generated content will be accurate, original, safe or suitable for any individual, or that the service will meet your requirements or produce any particular result, including any business, revenue or fitness outcome.
Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you. In that case, any implied warranty is limited to the shortest period permitted by law.
18. Limitation of Liability
To the maximum extent permitted by law, neither we nor our officers, directors, employees, agents, suppliers or licensors will be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, goodwill, data, business opportunity, or for the cost of substitute services, arising out of or relating to the service or these terms, however caused and on any theory of liability, even if we have been advised of the possibility of such damages.
To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or relating to the service or these terms will not exceed the greater of (a) the total amounts you actually paid us for the service in the twelve (12) months immediately before the event giving rise to the claim, or (b) one hundred United States dollars (US$100).
We are not liable for any injury, illness, aggravation of a condition, death, property damage or economic loss arising from training programmes, nutrition guidance, habit plans or other materials generated through the service and provided by you to any person, nor for any act or omission of any coach, trainer or client.
These limitations apply even if a limited remedy fails of its essential purpose, and they allocate the risks between us in a way that is reflected in our pricing. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
19. Indemnification
You will defend, indemnify and hold harmless us and our officers, directors, employees, agents and suppliers from and against any claim, demand, action, loss, liability, damage, fine, penalty, cost or expense (including reasonable legal fees) arising out of or relating to: (a) Your Content; (b) your use or misuse of the Service; (c) materials you generate, adapt, sell or distribute; (d) your breach of these Terms or any incorporated policy; (e) your violation of any law or of the rights of any third party, including your clients; or (f) any claim by a client of yours relating to coaching, training, nutrition or health outcomes.
We will notify you of any claim for which we seek indemnification, and you will not settle any claim in a way that imposes an obligation or admission on us without our prior written consent. We may assume exclusive defence and control of any matter subject to indemnification, at your expense.
20. Dispute Resolution, Arbitration and Class Action Waiver
Informal resolution first. Before starting any formal proceeding, you agree to contact us at contact@coachmanuals.com with a short written description of the dispute and the relief you seek, and to negotiate in good faith for at least 30 days. This step is a condition precedent to arbitration or litigation.
Binding individual arbitration. If the dispute is not resolved, you and we agree that any dispute, claim or controversy arising out of or relating to the Service or these Terms will be resolved by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules or Commercial Arbitration Rules, as applicable. The arbitration will be seated in the State of Florida, and may proceed by written submissions, telephone or video where the rules allow. Judgment on the award may be entered in any court of competent jurisdiction. This agreement to arbitrate is governed by the Federal Arbitration Act.
Class action waiver. You and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, private attorney general or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative proceeding. You and we waive any right to a jury trial.
Exceptions. Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek injunctive or other equitable relief in court to protect intellectual-property rights or to prevent unauthorised access to the Service.
Your right to opt out. You may reject this arbitration agreement by emailing contact@coachmanuals.com with the subject line "Arbitration Opt-Out", together with your name and account email, within 30 days of first accepting these Terms. Opting out affects only the arbitration and class-waiver provisions; the rest of these Terms continue to apply, and your access to the Service is unaffected.
Severability of this section. If the class action waiver is held unenforceable as to a particular claim or request for relief, that claim or request will be severed and heard in court, and the remainder will proceed in arbitration.
Changes. If we materially change this section, the change will not apply to any dispute of which we had actual notice before the change.
21. Governing Law and Venue
These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Florida, United States, and applicable federal law, without giving effect to any conflict-of-laws rule that would apply the law of another jurisdiction.
Subject to Section 21, you and we submit to the exclusive jurisdiction of the state and federal courts located in the State of Florida, and each party waives any objection to that forum on grounds of venue or inconvenient forum.
The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act do not apply to these Terms.
22. Time Limit for Claims
Any claim arising out of or relating to the service or these terms must be filed within one (1) year after the claim arose, or it is permanently barred, except where a longer period is required by law.
23. Changes to the Service and to These Terms
We may update these Terms from time to time. If a change is material, we will give reasonable notice by email or in-product notice before it takes effect, and we will update the "Last updated" date above.
Changes apply prospectively. By continuing to use the Service after a change takes effect, you accept the revised Terms. If you do not accept them, you must stop using the Service and may cancel your subscription; your cancellation takes effect at the end of your current billing period.
24. Notices and Electronic Communications
Notices to us must be sent to contact@coachmanuals.com and are effective when we acknowledge receipt.
We may give notices to you by email to the address on your account, by posting within the Service, or by posting on our website. You consent to receive communications from us electronically, and you agree that electronic communications, agreements and records satisfy any legal requirement that they be in writing or signed.
You are responsible for keeping your email address current and for ensuring that our messages are not blocked by filters.
25. General Provisions
Entire agreement. These Terms, together with the documents incorporated into them, are the entire agreement between you and us about the Service, and supersede all prior or contemporaneous understandings on that subject. In the event of a conflict, these Terms control unless the other document expressly states otherwise.
Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions remain in full force.
No waiver. A failure to enforce any provision is not a waiver of the right to enforce it later.
Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, reorganisation or sale of assets. Any prohibited assignment is void.
Force majeure. Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, natural disaster, war, terrorism, civil unrest, labour dispute, government action, epidemic, power or internet failure, or the failure of a third-party provider.
Independent contractors. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between you and us.
No third-party beneficiaries. Except as expressly stated, these Terms do not confer any right or remedy on any person other than you and us.
Export and sanctions. You must comply with all applicable export-control and sanctions laws, and must not use or export the Service in violation of them.
United States government users. The Service is "commercial computer software" and is provided with only those rights granted to all other users under these Terms.
Language and headings. These Terms are drafted in English, which controls in the event of any translation conflict. Headings are for convenience only and do not affect interpretation. No rule of construction requiring interpretation against the drafter applies.